At Digi Rack, we deal exclusively in digital products such as WordPress themes, plugins, codes, and other digital tools. Since these items are delivered electronically and cannot be returned, we maintain the following refund policy:
📌 No Physical Returns
- As our products are digital, we do not accept any physical returns.
📌 Refund Eligibility
Refunds are not generally offered after a product has been purchased and downloaded. However, a refund may be granted under the following circumstances:
- If the product is defective or corrupted and cannot be fixed by our support team.
- If you were charged incorrectly due to a technical error.
📌 Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Incompatibility with third-party plugins, themes, or hosting environments
- Lack of knowledge on how to use the product
- Failure to read product descriptions before purchase
📌 Support Before Refund
We encourage all customers to contact our support team first if they face any issues. Most problems can be solved quickly with our assistance.
📧 Email: admin@digirack.online
📞 Phone/WhatsApp: 0308-8348779
📌 Final Decision
All refund requests are reviewed carefully, and the final decision rests with Digi Rack.